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FAQ

How do I clean my pieces?

Always remember to remove your Ugly Bunny jewelry when showering, swimming, or hot tubbing as chlorine may alter the finish.

Carefully apply perfume, body lotion, or oils to prevent the metal from tarnish.

To clean the surface of the wood, use a clean cotton cloth and a drop of rubbing alcohol. Avoid contacting the metal with rubbing alcohol.

For more details, including how to clean brass. Click here.

How to store my pieces to keep them from tarnishing?

Read the full care instructions for your Ugly Bunny jewelry here.

Can I swim or shower in my Ugly Bunny Jewelry?

Unfortunately, we do not recommend it.

Wood and water do not play well together.

We do our very best to protect our wood pieces using multiple layers of a high grade varnish, however, all wood pieces should be handled with care to avoid chipping and to ensure that the pieces last the test of time.

What is your return and exchange policy?

If you would like to make an exchange or receive a refund Please contact us within 10 days of receiving your order with any concerns or questions and we would be more than happy to help you.

To learn more and read our full refund and exchange policy, click here.

What is your shipping policy?

Currently most items are made to order and take up to 7-10 days before shipping. If you require faster shipping please contact us.

All items are shipped through Canada Post as a “light packet” (letter mail) and do not come with tracking. Trackable and faster shipping options are available for additional fee at checkout.

To read our full shipping policy, click here.

Do you Offer Gift Wrapping?

We are excited to now offer a gift wrapping option for an additional $4 fee. It is an ADD-ON item available at the checkout.

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